New Orleans, Louisiana Internet Outage Today
Live New Orleans internet outage reports and how households here get online.
Weather data by Open-Meteo.com
No internet outage reports in New Orleans, Louisiana in the last 24 hours
Internet access in New Orleans
15% of New Orleans households are online only through a cell plan, well above the 11.5% national share, so mobile outages hit home internet here harder than usual.
6 home internet providers reach at least 5% of the city's 210,566 homes. Satellite service is excluded. Source: FCC National Broadband Map, December 2025 data.
- Broadband subscription: 86.5% of 155,821 households (Louisiana 86.6%, US 91%). Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Fiber to the home: available at 43.1% of 210,566 homes (US 55.9%). Gigabit plans: 74.7%. Cable: 91.2%.
- Home internet providers filing coverage here: Cox (94% of homes), AT&T (77% of homes), JORP, LLC (67% of homes), Nola Broadband, Inc. (21% of homes). 5G home or mobile coverage: 99.2% of the city area. Source: FCC National Broadband Map, Dec 2025 data
- Rank: 3rd of 5 Louisiana cities we track (Lafayette highest at 91.9%, Shreveport lowest at 85.2%).
- Cable, fiber or DSL: 69.5%. Cellular data only: 15% (US 11.5%). Satellite: 5.6%. An unusually large share of homes here depend on a mobile carrier for home internet.
- No internet subscription: 13.4%. No computer or smartphone: 6.2%. One of the wider digital gaps among the cities on this site. Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Grid reliability, 2024: Entergy New Orleans customers averaged 586 minutes without power. Outages that long outlast the batteries in street-side cable and fiber cabinets. Source: EIA Form 861, 2024 reliability data
- Orleans Parish storm record since 2015: 238 reports; power outages named in 4 episodes. Source: NOAA Storm Events Database
Source: Census ACS 2020–2024.
Source: FCC National Broadband Map, December 2025 data.
New Orleans is 5th of 6 nearby cities on this measure. Source: Census ACS 2020–2024.
| City | Widest wired provider | Fiber | Gigabit plans | No internet subscription |
|---|---|---|---|---|
| New Orleans, LA | Cox (94%) | 43.1% | 74.7% | 13.4% |
| Gulfport, MS | Sparklight (100%) | 61.1% | 61.1% | 14% |
| Baton Rouge, LA | Cox (89%) | 59.1% | 70.8% | 10.6% |
| Lafayette, LA | Lafayette City Parish Consolidated Government (88%) | 90% | 90.1% | 8% |
| Mobile, AL | Xfinity (97%) | 61.8% | 75% | 12.5% |
Source: FCC National Broadband Map, December 2025 data; Census ACS 2020–2024.
Checked September 2026.
Internet providers in New Orleans
Share of New Orleans homes each provider reported it can serve, in FCC filings for December 2025: Cox (94%), AT&T (77%), T-Mobile Home Internet (67%), Verizon (67%), and JORP, LLC (67%). Check your own address on the FCC National Broadband Map. If the lights are out too, see New Orleans power outages.
Router checks: internet outage guide. Nationwide: US internet outages.
Who to check first in New Orleans
The providers with the widest reported coverage in New Orleans. Start with the one on your bill.
Cox in New Orleans
Reach: reports service to 94% of New Orleans homes. Network: Cable (with fiber in some areas), run by Cox Communications.
Where to check: Cox shows outages for your address after you sign in to the Cox app or cox.com, rather than on a public map.
Support: 800-234-3993
AT&T in New Orleans
Reach: reports service to 77% of New Orleans homes. Network: Fiber, DSL/IPBB and AT&T Internet Air (fixed wireless), run by AT&T.
Where to check: Use AT&T's outage check in the Smart Home Manager app or on att.com after signing in.
Support: 800-288-2020
Backup internet options in New Orleans
Cox (94% of homes) and AT&T (77%) each report service to more than half of New Orleans homes. At an address that can get both, they run on separate lines.
Home 5G and fixed-wireless plans from T-Mobile Home Internet (67%) and Verizon (67%) report coverage of New Orleans homes (Verizon’s figure combines Fios fiber and 5G Home). They run over cell towers rather than cable or fiber, so they can work when a wired network is down. Cell coverage by area is 100% for 4G LTE and 99.2% for 5G.
About 15% of New Orleans households, roughly 23,400 homes, get online only through a cell plan. For them a mobile outage is an internet outage.
Power and weather behind internet outages in New Orleans
Entergy New Orleans customers averaged 586 minutes without power in 2024, across 2 interruptions each, against 728 minutes for Louisiana as a whole. Cable nodes and fiber cabinets run on batteries that last hours, not days, so a long power cut can take internet down even for homes whose own power has returned. See New Orleans power outages when both go out together.
Orleans Parish logged 238 storm reports since 2015, most often flash flood, thunderstorm wind, and tornado. Reports peak in May. Power outages were named in 4 of those storm episodes. Wind, ice and flooding damage poles and buried lines, which is how a storm turns into an internet outage as well as a power outage.
Fiber reports reach 43.1% of New Orleans homes, cable 91.2% and copper lines 47.7%. Cable is the main wired technology here. One neighborhood node feeds many homes, so a node fault usually shows up as a whole street offline at once.
New Orleans internet outage questions
Does a cell network outage take down home internet in New Orleans?
For the 15% of New Orleans households that rely only on a mobile data plan, yes. The 69.5% with cable, fiber or DSL are not affected.
What can I use for internet in New Orleans when my provider is down?
A phone hotspot: 4G LTE covers 100% of New Orleans by area and 5G 99.2%. Home 5G plans: T-Mobile Home Internet (67%) and Verizon (67%). Where both Cox and AT&T are available, the second wired line is a backup.
Can a power outage take internet down in New Orleans?
Yes, a long power cut can. Entergy New Orleans customers averaged 586 minutes without power in 2024. NOAA records name power outages in 4 storm episodes in Orleans Parish since 2015.
Is fiber or gigabit internet available in New Orleans?
Fiber is reported at 43.1% of New Orleans homes (US 55.9%, Louisiana 53.9%), and plans of 1 Gbps or faster at 74.7% (US 69.2%).
How many New Orleans households have no home internet?
About 20,900 of 155,821 households, or 13.4%, have no internet subscription of any kind, and another 15% rely only on a cell plan (Census ACS 2020–2024).
Which internet provider covers the most homes in New Orleans?
Cox, at 94% of homes in its FCC filing. Fiber reaches 43.1% of New Orleans homes and gigabit plans 74.7%.
ISP outage status for New Orleans
More outage pages for New Orleans and nearby
Other outage types in New Orleans
- Power outages in New Orleans 1 report in 24h
- Natural gas outages in New Orleans
- Water outages in New Orleans
Internet Outages in cities near New Orleans
- Gulfport, MS 65 mi
- Baton Rouge, LA 75 mi
- Biloxi, MS 77 mi
- Hattiesburg, MS 106 mi
- Lafayette, LA 118 mi
- Mobile, AL 132 mi · 1 report in 24h
Report counts are user-submitted; other figures name their official source. How our data works
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