Verizon Fios Outage Reports
Live outage reports from Verizon Fios customers. Confirm on the official Verizon Fios status page; we are not affiliated with Verizon.
About the Verizon Fios network
Primary technology: fiber-to-the-home (Fios). Listed in 8 states in our provider table.
Official status: Verizon Fios Outage Help
About Verizon Fios Internet Outages
Verizon Fios is fiber to the home. There is no coaxial node in the Fios design: light runs to an ONT at the premises. Fios outages are commonly a fiber cut, a failed ONT, a terminal/OLT problem, or a power issue at a cabinet. Wi-Fi can still fail while Fios LAN is up, always test a wired port on the router/ONT path.
Fios is concentrated in the Northeast and Mid-Atlantic. “Verizon down” can also mean Verizon Wireless, which is a different network. This page counts reports from people who chose Verizon Fios as their provider, not cell-tower status.
How to Report a Verizon Fios Outage
Use the My Verizon app on cellular data or Verizon’s Fios outage help page. Check ONT lights (PON vs LOS). If LOS is red, the optical path is down, that is a Verizon plant issue, not your Wi-Fi password. If PON is stable but Wi-Fi is dead, reboot the router first.
Why Verizon Fios Internet Goes Down
In Verizon Fios service areas, connectivity still depends on fiber backhaul, local plant, power at cabinets, and your in-home gateway. Common causes:
A fiber cut or damaged coaxial plant can drop an entire node even when household power is on.
Wind, lightning, flooding, and ice take down aerial plant and knock out powered amplifiers.
DNS, CMTS/OLT, or backbone errors can look like “the internet is down” with no local cable cut.
Your lights can stay on while the neighborhood Verizon Fios cabinet is dark.
The 5-Minute Check Before You Call Verizon Fios
- Confirm the gateway WAN/online light, not only Wi-Fi.
- Unplug the gateway 30 seconds, then wait for it to resync.
- Test a laptop on Ethernet. If wired works, the outage is Wi-Fi.
- Ask a neighbor on the same ISP. Same failure points to plant, not one modem.
- Open Verizon Fios Outage Help on cellular data.
Cities With Verizon Fios Reports
No city-level reports for this provider in the last 24 hours. When users pick this provider and report an outage, their cities will list here.
States Where We List Verizon Fios
Open a state internet outages page for city lists, guides, and the report form. Other ISPs may also serve these states.
Massachusetts
View internet outages and user reports for cities in Massachusetts.
View Internet OutagesPennsylvania
View internet outages and user reports for cities in Pennsylvania.
View Internet OutagesRhode Island
View internet outages and user reports for cities in Rhode Island.
View Internet OutagesOther ISP Outage Pages
Same live-report method, different brand footprint.
Frequently Asked Questions
Is there a Verizon Fios outage right now?
No user reports in the last 24 hours Nobody has reported a Verizon Fios internet outage in the last 24 hours. That does not prove Verizon Fios is fully up, only that no one has submitted a report here.
How do I report a Verizon Fios outage?
Use the My Verizon app on cellular data or Verizon’s Fios outage help page. Check ONT lights (PON vs LOS). If LOS is red, the optical path is down, that is a Verizon plant issue, not your Wi-Fi password. If PON is stable but Wi-Fi is dead, reboot the router first.
Where can I check official Verizon Fios status?
Use Verizon Fios Outage Help on the Verizon website or app. TrackOutages is independent and is not Verizon Fios.
How is the Verizon Fios report count built?
When someone reports an internet outage they pick their provider. We count the reports from the last 24 hours where the person chose Verizon Fios. Reports that picked another provider, or "Other / not sure", are not included. These are user reports, not a confirmation from Verizon.
This Verizon Fios outage page is an independent snapshot of user internet reports. Verizon Fios and related marks are trademarks of their owners. For restoration times, use Verizon Fios Outage Help.