Santa Fe, New Mexico Internet Outage Today
Live Santa Fe internet outage reports and how households here get online.
Weather data by Open-Meteo.com
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No internet outage reports in Santa Fe, New Mexico in the last 24 hours
The most recent internet outage report from Santa Fe came in 7 days ago. Over the past 90 days, Santa Fe residents filed 4 internet outage reports here on 4 separate days; the busiest was October 16, with 1.
Internet access in Santa Fe
Only 6.1% of Santa Fe homes can get fiber; most wired service here runs over cable or DSL.
8 home internet providers reach at least 5% of the city's 51,078 homes. Satellite service is excluded. Source: FCC National Broadband Map, December 2025 data.
- Broadband subscription: 91.7% of 41,921 households (New Mexico 86.5%, US 91%). Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Fiber to the home: available at 6.1% of 51,078 homes (US 55.9%). Gigabit plans: 14.6%. Cable: 97.5%.
- Home internet providers filing coverage here: NMsurf, Inc. (99% of homes), Xfinity (98% of homes), Internet Services, LLC (95% of homes), CenturyLink / Quantum Fiber (92% of homes), Lobo Internet Services, Ltd. (70% of homes). 5G home or mobile coverage: 96.7% of the city area. Source: FCC National Broadband Map, Dec 2025 data
- Rank: 2nd of 5 New Mexico cities we track (Rio Rancho highest at 94.6%, Roswell lowest at 81.5%).
- Cable, fiber or DSL: 77.4%. Cellular data only: 10.3% (US 11.5%). Satellite: 7.2%.
- No internet subscription: 8.1%. No computer or smartphone: 4.3%. Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Grid reliability, 2024: PNM customers averaged 279 minutes without power. Outages that long outlast the batteries in street-side cable and fiber cabinets. Source: EIA Form 861, 2024 reliability data
- Santa Fe County storm record since 2015: 145 reports; power outages named in 9 episodes. Source: NOAA Storm Events Database
Source: Census ACS 2020–2024.
Source: FCC National Broadband Map, December 2025 data.
Santa Fe is 3rd of 6 nearby cities on this measure. Source: Census ACS 2020–2024.
| City | Widest wired provider | Fiber | Gigabit plans | No internet subscription |
|---|---|---|---|---|
| Santa Fe, NM | NMsurf, Inc. (99%) | 6.1% | 14.6% | 8.1% |
| Rio Rancho, NM | NMsurf, Inc. (100%) | 77.3% | 76.9% | 5.2% |
| Albuquerque, NM | PCC Holdings, Inc. (100%) | 16.5% | 42.7% | 9.4% |
| Roswell, NM | ENMR Telephone Cooperative, Inc. (100%) | 78.6% | 78.6% | 18.4% |
| Colorado Springs, CO | Xfinity (99%) | 59.2% | 98.5% | 5.4% |
Source: FCC National Broadband Map, December 2025 data; Census ACS 2020–2024.
Checked September 2026.
Internet providers in Santa Fe
Share of Santa Fe homes each provider reported it can serve, in FCC filings for December 2025: NMsurf, Inc. (99%), Xfinity (98%), Internet Services, LLC (95%), CenturyLink / Quantum Fiber (92%), and Lobo Internet Services, Ltd. (70%). Check your own address on the FCC National Broadband Map. If the lights are out too, see Santa Fe power outages.
Router checks: internet outage guide. Nationwide: US internet outages.
Who to check first in Santa Fe
The providers with the widest reported coverage in Santa Fe. Start with the one on your bill.
Xfinity in Santa Fe
Reach: reports service to 98% of Santa Fe homes. Network: Cable (with fiber in some areas), run by Comcast.
Where to check: Sign in to the Xfinity app or the Status Center on xfinity.com to see outages reported for your address.
Support: 800-934-6489
CenturyLink / Quantum Fiber in Santa Fe
Reach: reports service to 92% of Santa Fe homes. Network: DSL and fiber (Quantum Fiber), run by Lumen.
Where to check: Sign in to the CenturyLink app or centurylink.com to check for a service outage at your address.
AT&T in Santa Fe
Reach: reports service to 46% of Santa Fe homes. Network: Fiber, DSL/IPBB and AT&T Internet Air (fixed wireless), run by AT&T.
Where to check: Use AT&T's outage check in the Smart Home Manager app or on att.com after signing in.
Support: 800-288-2020
Backup internet options in Santa Fe
NMsurf, Inc. (99% of homes) and Xfinity (98%) each report service to more than half of Santa Fe homes. At an address that can get both, they run on separate lines.
Home 5G and fixed-wireless plans from T-Mobile Home Internet (56%) and Verizon (52%) report coverage of Santa Fe homes (Verizon’s figure combines Fios fiber and 5G Home). They run over cell towers rather than cable or fiber, so they can work when a wired network is down. Cell coverage by area is 100% for 4G LTE and 96.7% for 5G.
About 10.3% of Santa Fe households, roughly 4,300 homes, get online only through a cell plan. For them a mobile outage is an internet outage.
Power and weather behind internet outages in Santa Fe
PNM customers averaged 279 minutes without power in 2024, across 1.28 interruptions each, against 279 minutes for New Mexico as a whole. Cable nodes and fiber cabinets run on batteries that last hours, not days, so a long power cut can take internet down even for homes whose own power has returned. See Santa Fe power outages when both go out together.
Santa Fe County logged 145 storm reports since 2015, most often hail, flash flood, and thunderstorm wind. Reports peak in July. Power outages were named in 9 of those storm episodes. Wind, ice and flooding damage poles and buried lines, which is how a storm turns into an internet outage as well as a power outage.
Fiber reports reach 6.1% of Santa Fe homes, cable 97.5% and copper lines 88.5%. Cable is the main wired technology here. One neighborhood node feeds many homes, so a node fault usually shows up as a whole street offline at once.
Santa Fe internet outage questions
Does a cell network outage take down home internet in Santa Fe?
For the 10.3% of Santa Fe households that rely only on a mobile data plan, yes. The 77.4% with cable, fiber or DSL are not affected.
What can I use for internet in Santa Fe when my provider is down?
A phone hotspot: 4G LTE covers 100% of Santa Fe by area and 5G 96.7%. Home 5G plans: T-Mobile Home Internet (56%) and Verizon (52%). Where both NMsurf, Inc. and Xfinity are available, the second wired line is a backup.
Can a power outage take internet down in Santa Fe?
Yes, a long power cut can. PNM customers averaged 279 minutes without power in 2024. NOAA records name power outages in 9 storm episodes in Santa Fe County since 2015.
Is fiber or gigabit internet available in Santa Fe?
Fiber is reported at 6.1% of Santa Fe homes (US 55.9%, New Mexico 28.2%), and plans of 1 Gbps or faster at 14.6% (US 69.2%).
How many Santa Fe households have no home internet?
About 3,400 of 41,921 households, or 8.1%, have no internet subscription of any kind, and another 10.3% rely only on a cell plan (Census ACS 2020–2024).
Which internet provider covers the most homes in Santa Fe?
NMsurf, Inc., at 99% of homes in its FCC filing. Fiber reaches 6.1% of Santa Fe homes and gigabit plans 14.6%.
ISP outage status for Santa Fe
Recent internet reports in Santa Fe
- Internet reports in Santa Fe, last 24h
- 0
- Most recent internet report here
- 7 days ago
- Internet reports across New Mexico, last 24h
- 0
- City population
- 87,505
Other outage types in Santa Fe
Internet Outages in cities near Santa Fe
- Rio Rancho, NM 52 mi
- Albuquerque, NM 58 mi
- Roswell, NM 178 mi
- Colorado Springs, CO 226 mi
- Amarillo, TX 233 mi
- Las Cruces, NM 238 mi
Report counts are user-submitted; other figures name their official source. How our data works
anon-1 Reported this outage
Observed at 09:30. Internet and cell failure