Richmond, Virginia Internet Outage Today
Live Richmond internet outage reports and how households here get online.
Weather data by Open-Meteo.com
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No internet outage reports in Richmond, Virginia in the last 24 hours
The most recent internet outage report from Richmond came in 10 days ago. Over the past 90 days, Richmond residents filed 3 internet outage reports here on 3 separate days; the busiest was September 29, with 1.
Internet access in Richmond
About 1 in 7 Richmond households has no internet subscription at all.
4 home internet providers reach at least 5% of the city's 126,861 homes. Satellite service is excluded. Source: FCC National Broadband Map, December 2025 data.
- Broadband subscription: 86.2% of 104,321 households (Virginia 91%, US 91%). Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Fiber to the home: available at 68.6% of 126,861 homes (US 55.9%). Gigabit plans: 38.7%. Cable: 98.7%.
- Home internet providers filing coverage here: Xfinity (99% of homes), AT&T (71% of homes). 5G home or mobile coverage: 99.5% of the city area. Source: FCC National Broadband Map, Dec 2025 data
- Rank: 7th of 8 Virginia cities we track (Virginia Beach highest at 94.4%, Roanoke lowest at 85.7%).
- Cable, fiber or DSL: 73.5%. Cellular data only: 10.3% (US 11.5%).
- No internet subscription: 13.7%. No computer or smartphone: 5.6%. One of the wider digital gaps among the cities on this site. Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Grid reliability, 2024: Dominion Energy customers averaged 172 minutes without power. Source: EIA Form 861, 2024 reliability data
- Richmond storm record since 2015: 140 reports; power outages named in 9 episodes. Source: NOAA Storm Events Database
Source: Census ACS 2020–2024.
Source: FCC National Broadband Map, December 2025 data.
Richmond is 6th of 6 nearby cities on this measure. Source: Census ACS 2020–2024.
| City | Widest wired provider | Fiber | Gigabit plans | No internet subscription |
|---|---|---|---|---|
| Richmond, VA | Xfinity (99%) | 68.6% | 38.7% | 13.7% |
| Newport News, VA | Cox (93%) | 69.4% | 75.4% | 8.3% |
| Hampton, VA | Cox (89%) | 61.1% | 62.1% | 6.8% |
| Suffolk, VA | Spectrum (92%) | 64.3% | 66.8% | 9.8% |
| Chesapeake, VA | Cox (91%) | 77.2% | 58% | 7.2% |
Source: FCC National Broadband Map, December 2025 data; Census ACS 2020–2024.
Checked September 2026.
Internet providers in Richmond
Share of Richmond homes each provider reported it can serve, in FCC filings for December 2025: Xfinity (99%), Verizon (92%), T-Mobile Home Internet (86%), and AT&T (71%). Check your own address on the FCC National Broadband Map. If the lights are out too, see Richmond power outages.
Router checks: internet outage guide. Nationwide: US internet outages.
Who to check first in Richmond
The providers with the widest reported coverage in Richmond. Start with the one on your bill.
Xfinity in Richmond
Reach: reports service to 99% of Richmond homes. Network: Cable (with fiber in some areas), run by Comcast.
Where to check: Sign in to the Xfinity app or the Status Center on xfinity.com to see outages reported for your address.
Support: 800-934-6489
AT&T in Richmond
Reach: reports service to 71% of Richmond homes. Network: Fiber, DSL/IPBB and AT&T Internet Air (fixed wireless), run by AT&T.
Where to check: Use AT&T's outage check in the Smart Home Manager app or on att.com after signing in.
Support: 800-288-2020
Backup internet options in Richmond
Xfinity (99% of homes) and AT&T (71%) each report service to more than half of Richmond homes. At an address that can get both, they run on separate lines.
Home 5G and fixed-wireless plans from Verizon (92%) and T-Mobile Home Internet (86%) report coverage of Richmond homes (Verizon’s figure combines Fios fiber and 5G Home). They run over cell towers rather than cable or fiber, so they can work when a wired network is down. Cell coverage by area is 100% for 4G LTE and 99.5% for 5G.
About 10.3% of Richmond households, roughly 10,700 homes, get online only through a cell plan. For them a mobile outage is an internet outage.
Power and weather behind internet outages in Richmond
Dominion Energy customers averaged 172 minutes without power in 2024, across 1.36 interruptions each, against 418 minutes for Virginia as a whole. Cable nodes and fiber cabinets run on batteries that last hours, not days, so a long power cut can take internet down even for homes whose own power has returned. See Richmond power outages when both go out together.
Richmond logged 140 storm reports since 2015, most often flash flood, thunderstorm wind, and heavy rain. Reports peak in September. Power outages were named in 9 of those storm episodes. Wind, ice and flooding damage poles and buried lines, which is how a storm turns into an internet outage as well as a power outage.
Fiber reports reach 68.6% of Richmond homes, cable 98.7% and copper lines 0%. Where fiber runs to the home, a red or blinking LOS light on the optical terminal points to a line problem that a restart will not fix.
Richmond internet outage questions
Does a cell network outage take down home internet in Richmond?
For the 10.3% of Richmond households that rely only on a mobile data plan, yes. The 73.5% with cable, fiber or DSL are not affected.
What can I use for internet in Richmond when my provider is down?
A phone hotspot: 4G LTE covers 100% of Richmond by area and 5G 99.5%. Home 5G plans: Verizon (92%) and T-Mobile Home Internet (86%). Where both Xfinity and AT&T are available, the second wired line is a backup.
Can a power outage take internet down in Richmond?
Yes, a long power cut can. Dominion Energy customers averaged 172 minutes without power in 2024. NOAA records name power outages in 9 storm episodes in Richmond since 2015.
Is fiber or gigabit internet available in Richmond?
Fiber is reported at 68.6% of Richmond homes (US 55.9%, Virginia 63.1%), and plans of 1 Gbps or faster at 38.7% (US 69.2%).
How many Richmond households have no home internet?
About 14,300 of 104,321 households, or 13.7%, have no internet subscription of any kind, and another 10.3% rely only on a cell plan (Census ACS 2020–2024).
Which internet provider covers the most homes in Richmond?
Xfinity, at 99% of homes in its FCC filing. Fiber reaches 68.6% of Richmond homes and gigabit plans 38.7%.
ISP outage status for Richmond
Recent internet reports in Richmond
- Internet reports in Richmond, last 24h
- 0
- Most recent internet report here
- 10 days ago
- Internet reports across Virginia, last 24h
- 0
- City population
- 230,436
Other outage types in Richmond
Internet Outages in cities near Richmond
- Newport News, VA 69 mi
- Hampton, VA 71 mi
- Suffolk, VA 75 mi
- Norfolk, VA 81 mi
- Portsmouth, VA 81 mi
- Chesapeake, VA 83 mi
Report counts are user-submitted; other figures name their official source. How our data works
Coco Reported this outage
Internet out on Rogers Street