Newport News, Virginia Internet Outage Today
Live Newport News internet outage reports and how households here get online.
Weather data by Open-Meteo.com
No internet outage reports in Newport News, Virginia in the last 24 hours
Internet access in Newport News
14.7% of Newport News households are online only through a cell plan, well above the 11.5% national share, so mobile outages hit home internet here harder than usual.
4 home internet providers reach at least 5% of the city's 89,020 homes. Satellite service is excluded. Source: FCC National Broadband Map, December 2025 data.
- Broadband subscription: 91.6% of 76,112 households (Virginia 91%, US 91%). Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Fiber to the home: available at 69.4% of 89,020 homes (US 55.9%). Gigabit plans: 75.4%. Cable: 91.8%.
- Home internet providers filing coverage here: Cox (93% of homes), AT&T (57% of homes). 5G home or mobile coverage: 97.1% of the city area. Source: FCC National Broadband Map, Dec 2025 data
- Rank: 5th of 8 Virginia cities we track (Virginia Beach highest at 94.4%, Roanoke lowest at 85.7%).
- Cable, fiber or DSL: 75.6%. Cellular data only: 14.7% (US 11.5%). Satellite: 9%. An unusually large share of homes here depend on a mobile carrier for home internet.
- No internet subscription: 8.3%. No computer or smartphone: 4.4%. Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Grid reliability, 2024: Dominion Energy customers averaged 172 minutes without power. Source: EIA Form 861, 2024 reliability data
- Newport News storm record since 2015: 110 reports; power outages named in 7 episodes. Source: NOAA Storm Events Database
Source: Census ACS 2020–2024.
Source: FCC National Broadband Map, December 2025 data.
Newport News is 4th of 6 nearby cities on this measure. Source: Census ACS 2020–2024.
| City | Widest wired provider | Fiber | Gigabit plans | No internet subscription |
|---|---|---|---|---|
| Newport News, VA | Cox (93%) | 69.4% | 75.4% | 8.3% |
| Hampton, VA | Cox (89%) | 61.1% | 62.1% | 6.8% |
| Chesapeake, VA | Cox (91%) | 77.2% | 58% | 7.2% |
| Suffolk, VA | Spectrum (92%) | 64.3% | 66.8% | 9.8% |
| Virginia Beach, VA | Cox (92%) | 68.9% | 65% | 5.5% |
Source: FCC National Broadband Map, December 2025 data; Census ACS 2020–2024.
Checked September 2026.
Internet providers in Newport News
Share of Newport News homes each provider reported it can serve, in FCC filings for December 2025: Cox (93%), Verizon (85%), T-Mobile Home Internet (70%), and AT&T (57%). Check your own address on the FCC National Broadband Map. If the lights are out too, see Newport News power outages.
Router checks: internet outage guide. Nationwide: US internet outages.
Who to check first in Newport News
The providers with the widest reported coverage in Newport News. Start with the one on your bill.
Cox in Newport News
Reach: reports service to 93% of Newport News homes. Network: Cable (with fiber in some areas), run by Cox Communications.
Where to check: Cox shows outages for your address after you sign in to the Cox app or cox.com, rather than on a public map.
Support: 800-234-3993
AT&T in Newport News
Reach: reports service to 57% of Newport News homes. Network: Fiber, DSL/IPBB and AT&T Internet Air (fixed wireless), run by AT&T.
Where to check: Use AT&T's outage check in the Smart Home Manager app or on att.com after signing in.
Support: 800-288-2020
Backup internet options in Newport News
Cox (93% of homes) and AT&T (57%) each report service to more than half of Newport News homes. At an address that can get both, they run on separate lines.
Home 5G and fixed-wireless plans from Verizon (85%) and T-Mobile Home Internet (70%) report coverage of Newport News homes (Verizon’s figure combines Fios fiber and 5G Home). They run over cell towers rather than cable or fiber, so they can work when a wired network is down. Cell coverage by area is 100% for 4G LTE and 97.1% for 5G.
About 14.7% of Newport News households, roughly 11,200 homes, get online only through a cell plan. For them a mobile outage is an internet outage.
Power and weather behind internet outages in Newport News
Dominion Energy customers averaged 172 minutes without power in 2024, across 1.36 interruptions each, against 418 minutes for Virginia as a whole. Cable nodes and fiber cabinets run on batteries that last hours, not days, so a long power cut can take internet down even for homes whose own power has returned. See Newport News power outages when both go out together.
Newport News logged 110 storm reports since 2015, most often thunderstorm wind, heavy rain, and flash flood. Reports peak in August. Power outages were named in 7 of those storm episodes. Wind, ice and flooding damage poles and buried lines, which is how a storm turns into an internet outage as well as a power outage.
Fiber reports reach 69.4% of Newport News homes, cable 91.8% and copper lines 0%. Where fiber runs to the home, a red or blinking LOS light on the optical terminal points to a line problem that a restart will not fix.
Newport News internet outage questions
Does a cell network outage take down home internet in Newport News?
For the 14.7% of Newport News households that rely only on a mobile data plan, yes. The 75.6% with cable, fiber or DSL are not affected.
What can I use for internet in Newport News when my provider is down?
A phone hotspot: 4G LTE covers 100% of Newport News by area and 5G 97.1%. Home 5G plans: Verizon (85%) and T-Mobile Home Internet (70%). Where both Cox and AT&T are available, the second wired line is a backup.
Can a power outage take internet down in Newport News?
Yes, a long power cut can. Dominion Energy customers averaged 172 minutes without power in 2024. NOAA records name power outages in 7 storm episodes in Newport News since 2015.
Is fiber or gigabit internet available in Newport News?
Fiber is reported at 69.4% of Newport News homes (US 55.9%, Virginia 63.1%), and plans of 1 Gbps or faster at 75.4% (US 69.2%).
How many Newport News households have no home internet?
About 6,300 of 76,112 households, or 8.3%, have no internet subscription of any kind, and another 14.7% rely only on a cell plan (Census ACS 2020–2024).
Which internet provider covers the most homes in Newport News?
Cox, at 93% of homes in its FCC filing. Fiber reaches 69.4% of Newport News homes and gigabit plans 75.4%.
ISP outage status for Newport News
More outage pages for Newport News and nearby
Other outage types in Newport News
Internet Outages in cities near Newport News
- Hampton, VA 6 mi
- Norfolk, VA 12 mi
- Portsmouth, VA 12 mi
- Chesapeake, VA 14 mi
- Suffolk, VA 19 mi
- Virginia Beach, VA 26 mi
Report counts are user-submitted; other figures name their official source. How our data works
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