Power Outages in Hilo, Hawaii

What usually causes power outages in Hawaii

Large outages in Hawaii mostly come from strong trade winds and winter storms, hurricanes and tropical storms, and wildfire-risk shutoffs on dry, windy days. Between those events, most outages are small: a failed transformer, a tree limb on a line, a car hitting a pole, or an animal in a substation.

In October, the risk to watch in Hawaii is hurricanes and tropical storms and wildfire-risk shutoffs on dry, windy days. When a warning is issued for Hilo, charge phones and battery packs ahead of time and sign up for Hawaiian Electric’s outage alerts if you have not already.

First steps if the power is out in Hilo

1. Look outside. If streetlights and neighbors still have power, check your main breaker and any tripped GFCI outlet before calling.
2. Report it to Hawaiian Electric. Use the outage line, app or map so a restoration ticket exists for your address, then add a report on this page.
3. Unplug TVs and computers so the voltage spike when power returns does not damage them.
4. Keep the fridge and freezer shut. A closed fridge stays cold for about 4 hours, a full freezer for about 48.
5. Stay 35 feet from downed lines and never run a generator indoors or in a garage.

Food safety times, generator rules and what to keep in an outage kit are in our power outage guide.

How power is restored in Hilo

About 45,289 people live in Hilo, the 2nd largest of the 4 Hawaii cities on this site. After a large outage, Hawaiian Electric works from the top of the system down: transmission lines and substations first, then the main feeders that serve thousands of homes, then neighborhood lines, and finally single houses with a damaged service drop. Hospitals, water plants and emergency services are put ahead of homes on the same circuit.

That is why the lights can come back on one street while the next one stays dark. If your neighbors have power and you do not, report it again: the fault may be on the line to your house alone, which is a separate repair.

A routine outage from one failed part is often fixed in 2 to 4 hours. Storm damage that needs new poles, or repeated damage to the same line, can take a day or more. Only Hawaiian Electric’s outage map has an estimate for your address.

Frequently asked questions