Water Service Outages in Scranton, Pennsylvania

If the water is off in Scranton

1. Ask a neighbor. If they have water, check your own shutoff valve and meter before calling.
2. Report it to Pennsylvania American Water and ask whether there is a main break or planned work on your street.
3. Turn off the water heater if the outage will be long, so an empty tank is not heated.
4. Check for a boil water advisory before drinking tap water after service returns.
5. Flush the cold tap for a few minutes once pressure is back.

Why is the water off in Scranton?

• Water main break. The most common cause of a sudden outage for a whole street. Crews shut the nearest valves, so homes on both sides of the break lose water until the repair is done.
• Planned work. Pipe replacement, valve work and new connections are usually announced a day or more ahead with door hangers, calls or a notice on the Pennsylvania American Water website.
• Low pressure after a pump or power problem. Pump stations in Scranton run on electricity from PPL Electric Utilities. A long power outage or a pump failure can drop pressure for a whole area, especially upstairs and on higher ground, once backup generators or storage tanks run low.
• Frozen pipes. In a Pennsylvania cold snap, a frozen service line or meter can leave one house dry while the street has water. If only your home is out during freezing weather, that is the likely cause.
• A problem only at your address. A closed shutoff valve, a meter replacement, a failed pressure regulator or a billing shutoff affects one home. If neighbors have water, start with these.

Weather and water outages in Pennsylvania

• Cold snaps. Main breaks climb when the ground freezes and thaws, because the soil shifts around old cast-iron pipe. In Pennsylvania that risk peaks from December to February.
• Hurricanes and tropical storms. Flooding and long power cuts can knock out treatment plants and pump stations, and boil water notices often follow a storm in Pennsylvania. October falls inside that season.

When will the water be back on?

A typical main break repair takes about 4 to 8 hours once the crew is on site, longer for large mains, deep pipes or breaks under busy roads. Planned work notices list a time window, and service often returns before it closes.

After service returns, a boil water notice can stay in place for a day or two. Lab tests for bacteria take about 24 hours, and the notice is lifted only after samples come back clean. Pennsylvania American Water announces when it is safe to drink the water again.

Water outage map, zip code lookup and alerts for Scranton

We do not run a pipe map. The report count above shows whether other people in Scranton have reported water problems in the last 24 hours. For the official picture:

• Utility outage or main break page. Many utilities, including Pennsylvania American Water, post active main breaks and planned shutoffs on their website, often on a map by street.
• Text and email alerts. Sign up with Pennsylvania American Water for outage and boil water alerts for your address. It is faster than searching after the fact.
• By zip code. One zip code can be split between systems, so look up outages by street address or neighborhood rather than zip code.
• Local emergency alerts. County and city emergency alert services carry large outages and boil water notices.

Boil water notices in Scranton

A boil water notice is issued when pressure drops low enough for contamination to get in, after a main break, or when a routine test fails. In Pennsylvania, notices come from the water system itself, with oversight by the Pennsylvania Department of Environmental Protection (DEP).

While a notice is in effect, bring water to a rolling boil for one minute (three minutes above 6,500 feet) or use bottled water for drinking, cooking, brushing teeth, ice and baby formula. What a notice requires, how much water to store and how restoration works are covered in our water outage guide.

Frequently asked questions