Waukegan, Illinois Internet Outage Today
Live Waukegan internet outage reports and how households here get online.
Weather data by Open-Meteo.com
No internet outage reports in Waukegan, Illinois in the last 24 hours
Across Illinois, 1 report came in over the same 24 hours. Chicago, 37 miles away, has 1 report.
Internet access in Waukegan
Only 14.2% of Waukegan homes can get fiber; most wired service here runs over cable or DSL.
5 home internet providers reach at least 5% of the city's 33,057 homes. Satellite service is excluded. Source: FCC National Broadband Map, December 2025 data.
- Broadband subscription: 90% of 32,042 households (Illinois 90.8%, US 91%). Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Fiber to the home: available at 14.2% of 33,057 homes (US 55.9%). Gigabit plans: 86.3%. Cable: 99.6%.
- Home internet providers filing coverage here: Xfinity (100% of homes), AT&T (92% of homes), American Heartland Fiber Networks LLC (19% of homes). 5G home or mobile coverage: 100% of the city area. Source: FCC National Broadband Map, Dec 2025 data
- Rank: 7th of 10 Illinois cities we track (Naperville highest at 97.5%, Rockford lowest at 86.6%).
- Cable, fiber or DSL: 72.3%. Cellular data only: 14.3% (US 11.5%). Satellite: 7%.
- No internet subscription: 9.9%. No computer or smartphone: 3.8%. Source: US Census Bureau, ACS 2020–2024 (table S2801)
- Grid reliability, 2024: ComEd customers averaged 132 minutes without power. Source: EIA Form 861, 2024 reliability data
- Lake County storm record since 2015: 292 reports; power outages named in 8 episodes. Source: NOAA Storm Events Database
Source: Census ACS 2020–2024.
Source: FCC National Broadband Map, December 2025 data.
Waukegan is 4th of 6 nearby cities on this measure. Source: Census ACS 2020–2024.
| City | Widest wired provider | Fiber | Gigabit plans | No internet subscription |
|---|---|---|---|---|
| Waukegan, IL | Xfinity (100%) | 14.2% | 86.3% | 9.9% |
| Kenosha, WI | Spectrum (97%) | 68.6% | 73.8% | 7.4% |
| Racine, WI | Spectrum (97%) | 41.6% | 43.1% | 10.8% |
| Elgin, IL | Xfinity (100%) | 22.1% | 82.9% | 6% |
| Chicago, IL | Xfinity (98%) | 33.3% | 54.5% | 10.8% |
Source: FCC National Broadband Map, December 2025 data; Census ACS 2020–2024.
Checked September 2026.
Internet providers in Waukegan
Share of Waukegan homes each provider reported it can serve, in FCC filings for December 2025: Xfinity (100%), AT&T (92%), T-Mobile Home Internet (80%), Verizon (61%), and American Heartland Fiber Networks LLC (19%). Check your own address on the FCC National Broadband Map. If the lights are out too, see Waukegan power outages.
Router checks: internet outage guide. Nationwide: US internet outages.
Who to check first in Waukegan
The providers with the widest reported coverage in Waukegan. Start with the one on your bill.
Xfinity in Waukegan
Reach: reports service to 100% of Waukegan homes. Network: Cable (with fiber in some areas), run by Comcast.
Where to check: Sign in to the Xfinity app or the Status Center on xfinity.com to see outages reported for your address.
Support: 800-934-6489
AT&T in Waukegan
Reach: reports service to 92% of Waukegan homes. Network: Fiber, DSL/IPBB and AT&T Internet Air (fixed wireless), run by AT&T.
Where to check: Use AT&T's outage check in the Smart Home Manager app or on att.com after signing in.
Support: 800-288-2020
Backup internet options in Waukegan
Xfinity (100% of homes) and AT&T (92%) each report service to more than half of Waukegan homes. At an address that can get both, they run on separate lines.
Home 5G and fixed-wireless plans from T-Mobile Home Internet (80%) and Verizon (61%) report coverage of Waukegan homes (Verizon’s figure combines Fios fiber and 5G Home). They run over cell towers rather than cable or fiber, so they can work when a wired network is down. Cell coverage by area is 100% for 4G LTE and 100% for 5G.
About 14.3% of Waukegan households, roughly 4,600 homes, get online only through a cell plan. For them a mobile outage is an internet outage.
Power and weather behind internet outages in Waukegan
ComEd customers averaged 132 minutes without power in 2024, across 0.68 interruptions each, against 157 minutes for Illinois as a whole. Cable nodes and fiber cabinets run on batteries that last hours, not days, so a long power cut can take internet down even for homes whose own power has returned. See Waukegan power outages when both go out together.
Lake County logged 292 storm reports since 2015, most often thunderstorm wind, hail, and flood. Reports peak in June. Power outages were named in 8 of those storm episodes. Wind, ice and flooding damage poles and buried lines, which is how a storm turns into an internet outage as well as a power outage.
Fiber reports reach 14.2% of Waukegan homes, cable 99.6% and copper lines 76.6%. Cable is the main wired technology here. One neighborhood node feeds many homes, so a node fault usually shows up as a whole street offline at once.
Waukegan internet outage questions
Does a cell network outage take down home internet in Waukegan?
For the 14.3% of Waukegan households that rely only on a mobile data plan, yes. The 72.3% with cable, fiber or DSL are not affected.
What can I use for internet in Waukegan when my provider is down?
A phone hotspot: 4G LTE covers 100% of Waukegan by area and 5G 100%. Home 5G plans: T-Mobile Home Internet (80%) and Verizon (61%). Where both Xfinity and AT&T are available, the second wired line is a backup.
Can a power outage take internet down in Waukegan?
Yes, a long power cut can. ComEd customers averaged 132 minutes without power in 2024. NOAA records name power outages in 8 storm episodes in Lake County since 2015.
Is fiber or gigabit internet available in Waukegan?
Fiber is reported at 14.2% of Waukegan homes (US 55.9%, Illinois 40.4%), and plans of 1 Gbps or faster at 86.3% (US 69.2%).
How many Waukegan households have no home internet?
About 3,200 of 32,042 households, or 9.9%, have no internet subscription of any kind, and another 14.3% rely only on a cell plan (Census ACS 2020–2024).
Which internet provider covers the most homes in Waukegan?
Xfinity, at 100% of homes in its FCC filing. Fiber reaches 14.2% of Waukegan homes and gigabit plans 86.3%.
ISP outage status for Waukegan
Recent internet reports in Waukegan
- Internet reports in Waukegan, last 24h
- 0
- Most recent internet report here
- None on record
- Internet reports across Illinois, last 24h
- 1
- City population
- 89,078
Other outage types in Waukegan
Internet Outages in cities near Waukegan
- Kenosha, WI 15 mi
- Racine, WI 25 mi
- Elgin, IL 32 mi
- Chicago, IL 37 mi · 1 report in 24h
- Naperville, IL 43 mi
- Milwaukee, WI 47 mi
Report counts are user-submitted; other figures name their official source. How our data works
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